General Questions FAQs
Answers to the questions new clients ask us most often: who we are, where we work, how projects run, who owns what and how to get started.
General Questions questions and answers
What does Kdrsoft Technologies do?
Kdrsoft Technologies is a digital agency in Dwarka, New Delhi that designs websites, builds web and mobile applications, creates brand identities and runs digital marketing campaigns such as SEO, social media and Google and Meta ads.
We have been in business since 2008 and have worked with more than 350 clients, from first-time founders to established manufacturers, schools, clinics and retailers.
Where is your office and which areas do you serve?
Our office is at S-89, 2nd Floor, Manish Mall, Sector-22, Dwarka, New Delhi 110077. We regularly work with businesses in Dwarka, Janakpuri, Uttam Nagar, Palam, Gurugram, Noida and the rest of Delhi NCR.
Most projects are handled remotely through calls, WhatsApp and video meetings, so we also serve clients across India and overseas without any extra charge.
Do I need to visit your office to start a project?
No. You can start, approve and complete a project entirely online. We share proposals, designs and progress links by email and WhatsApp, and hold video calls whenever a discussion is easier face to face.
You are welcome to visit our Dwarka office if you prefer to meet in person; just book a time with us first.
How much experience does your team have?
Kdrsoft Technologies has been operating since 2008, and our senior designers, developers and marketers each have several years of hands-on experience.
Over that time we have delivered more than 5,000 projects, including business websites, eCommerce stores, custom web applications, mobile apps, logos and long-running SEO and advertising campaigns.
What types of businesses do you work with?
We work with startups, small and medium businesses, manufacturers and exporters, schools and coaching institutes, clinics and healthcare providers, real estate firms, retailers, NGOs and professional service firms such as CAs, lawyers and consultants.
Because our process starts with understanding your customers and goals, the same team can adapt to very different industries.
Do you work with startups and small budgets?
Yes. A large share of our clients are startups and small businesses. We offer clear price ranges, starting with landing pages from ₹3,000 and business websites from ₹5,000 plus GST, and we are happy to suggest a phased plan so you launch with the essentials and add features as you grow.
See our pricing page for current prices.
Who will I be in contact with during my project?
Every project gets a dedicated project manager who is your single point of contact. They collect your inputs, share progress updates, arrange reviews and make sure deadlines are met.
You can reach them by phone, WhatsApp or email during office hours, Monday to Saturday, 10 AM to 7 PM IST.
Do you outsource work to freelancers or other companies?
No. Design, development, content and marketing are done by our in-house team in Dwarka. Keeping the work in-house lets us control quality, protect your data and respond quickly when you need changes.
Will I own my website, code and content?
Yes. Once the project is paid in full, you own the website design, the source code we wrote for you, your content and your domain name. We register domains and hosting in your name or transfer them to you on request.
Third-party items such as premium plugins, themes or stock images remain under their own licences, which we explain before purchase.
Do you sign an NDA to protect my idea?
Yes. We are happy to sign a non-disclosure agreement before you share business plans, app ideas or confidential data. Many of our web application and mobile app clients ask for one, and it does not delay the project.
How do I share my requirements with you?
The simplest way is to fill in our contact form, call us or send a WhatsApp message. Tell us about your business, what you want to achieve, any websites you like and your rough budget and timeline.
We then send a short questionnaire or arrange a call to clarify details before preparing a written proposal.
How long does it take to get a quotation?
For most websites and marketing services you will receive a quotation within 24 working hours of our discussion. Custom web applications and mobile apps can take two to four working days because we prepare a detailed scope and feature list first.
What information do you need from me to start?
Usually we need your logo, brand colours (if any), the text and images for your pages, contact details, and access to your domain or existing website. If you do not have content ready, our writers and designers can create it for you as an add-on.
We share a simple checklist at the start so nothing is missed.
Can you write the content for my website?
Yes. Our content writers can write clear, SEO-friendly page content, product descriptions and blog articles based on a short discussion about your business. Content writing can be included in your quote.
What happens after my project goes live?
After launch we provide a free support period (the length is stated in your quote), train your team to update content, and hand over all logins and documentation.
After that you can choose an annual maintenance plan, call us for paid changes as needed, or manage the website yourself.
Do you offer refunds?
Our payments are milestone-based, so you only pay for work that has been planned or delivered. If a project is cancelled, advance payments for work already completed are not refundable, while any unused portion is handled as described in your quote, the pricing terms and our Terms & Conditions.
We recommend reading the terms on each pricing page before you start.
Can you redesign or improve my existing website?
Yes. We regularly redesign older websites to make them faster, mobile-friendly and easier to manage, while protecting existing Google rankings by keeping URLs, redirects and important content in place.
If a full redesign is not needed, we can also fix specific issues such as speed, security or broken features.
Can you handle the website, branding and marketing together?
Yes, and it is often the most cost-effective option. Because design, development and marketing are under one roof, your logo, website and campaigns share the same message and you avoid coordinating between several vendors.
Do you provide services to clients outside India?
Yes. We work with clients in the USA, UK, UAE, Australia and other countries. We schedule calls to suit your time zone and can invoice in Indian Rupees or, by arrangement, in other currencies.
How do you keep me updated on progress?
Your project manager shares updates at each milestone and whenever something needs your input. For design and development projects you also get a private preview link where you can see the work in progress before it goes live.
What technologies do you use?
We choose technology based on your needs. Common choices include Laravel and PHP, React, Node.js and WordPress for websites and web applications, WooCommerce and custom carts for eCommerce, and Flutter or native code for mobile apps.
You can see more on our capabilities page.
Are your websites SEO-friendly?
Yes. Every website we build includes clean code, mobile-first design, fast loading, proper headings, meta tags, XML sitemaps and structured data so search engines and AI assistants can understand your pages. Ongoing SEO to grow rankings is a separate monthly service.
How do I get started ?
Contact us through the contact page, call or WhatsApp us, or email info@kdrsoft.com with a short note about your business and what you need. We will schedule a free consultation, understand your goals and send a clear proposal with timeline and fixed price, usually within 24 working hours.
What is good for me - A Bespoke Solution or an Off the Shelf Solution ?
The answer to this question requires some amount of research and understanding the requirement or need. If the need is very standard and fits the bill of the available software, it is a good idea to take this up. However if there is any amount of customization required for the application, creating a be-spoke or customized solution is the best option.
We at Kdrsoft Technologies have developed several applications and do not have to reinvent the wheel even while creating a Bespoke solution, which usually tends to be the best way forward. In case you would want us to suggest an optimal solution, please contact us with your requirement and we will revert within 24 hours.
What is Open Source Technology's LAMP ?
Any dynamic website uses a combination of 4 major components namely, an Operating System, a Web Server, a Database and a Scripting language. A combination or a stack of these four are Linux, Apache Server, MySQL and PHP or Perl. This is one of the two most popular combinations used for Web Technologies. Microsoft's .net platform being the other combination.
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